Emergency call out cover is an option normally included within a maintenance contract and is based on your requirements, taking the systems history and extent of use into account. This gives an engineering response to visit site, normally with 24, 48 or 72 hours.
In the event of emergency cover becoming fully utilized before the contract has reached its end, a provision is made available to "top up" which will ensure continuation of cover. In the event of non-utilization of any of the emergency cover fund, CVMSL will roll over 80% of the balance remaining, as an opening balance deposited into the new contract for the ensuing year.
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